So you finally made a choice and bought a new Android TV box. You converted your regular TV. You went up and searched for the best TV service providers, upgraded your network with ultra-fast Fioptics from reliable internet provider (https://www.buytvinternetphone.com/fiber-internet). and got all sorts of shows running in a beautiful 4K resolution.
All in all, an Android TV box is a great addition to a TV set. It allows you to search for content, download videos, watch them, play games, and do just about everything that you can on a regular computer. In simple terms, it makes your TV experience smart and personalized.
However, it is still a machine and can face issues at some point. So, what to do if suddenly your Android TV box stops working? Well, don’t worry; we will describe a few ways by which you can get it up and running again. We hope you do!
Internet Connectivity Issues
Sometimes, you start experiencing delays and buffering in your videos. This usually occurs when there is a connectivity issue. It can happen because of several reasons, including bad connection, low signals, wireless connection, and bad internet plan. At this point, the first thing that you have to do is to run a speed test on your network. For a smooth experience, you need at least a 5 Mbps connection or a recommended 10 Mbps speed.
Another side of the story is that your router is the problem. For that, you can try unplugging the router and wait for 5-10 minutes. While waiting for the router, you should also restart your Android TV box. After that, plug the cords back in and see if it improved anything. If not, try clearing the cache from the app settings. Mostly, it helps improve the quality of the connection. However, don’t clear app data, as it will also remove your favorites and saved items.
Moreover, it can occur due to the long distance between the Android TV box and your home router. So, first, we recommend using a wired connection for your smart box. However, if that is not possible, minimize as much distance as you can between your router and Android box.
Another issue that people face is that their Android TV box stops working or doesn’t turn on. First, troubleshooting for this is a soft reset by pressing the power button till it turns off, standing by for a few minutes, and turning it back on. If that doesn’t work, see if the battery is correctly inserted and ensure there’s no issue from that side.
If that doesn’t help, check the power cords at the back and through the socket. Make sure everything is tightly plugged in. If it still fails, the problem might be in the power cable. Try the cord where you can, and if it doesn’t work, you have to buy a new cable.
The whole issue might get resolved when you do a hard factory reset on your Android TV box. It is recommended that you do a hard reset on your TV box once in a while to refresh its memory. A hard reset or factory reset clears excess data and restores the device to its original state, and most of the time, it improves performance.
For a factory reset, plug out the power cable, and look for the small reset hole on your device. One found, insert a pin or toothpick and gently press the reset button till the device’s logo comes up and disappears. After a reset, you may be asked to proceed with the initial startup again – do it normally. After that, you should see a menu, and in that, the factory reset option, press it and wait for the device to start again after the process.
Be patient, as it might take a few minutes, depending on the device. But, it usually resolves any device-related issue.
Contact the Manufacturer
If nothing seems to work, then it is time to contact a professional. Almost every Android TV box manufacturer gives a warranty and provides appropriate helpline numbers to which you can reach out if needed.
If the customer service is slow, you can read the user manual for instructions on what you can do about any issue with the Android TV box.
However, it is positive that a customer representative will help you find a way to start watching your favorite shows again.
For most people, a laggy or choppy connection is a serious concern as a ‘not working’ issue calls for help from the manufacturer. So, if you see white dots running in a circular motion every now and then, your connection is the issue. However, various ISPs offer cheap internet plans like Spectrum (click here) that provides a decent speed and stable connection.